Ordering FAQ

What is my order's production schedule after ordering?

Production Schedule

1. Ordering. After picking your print and transferring your files, you place your order online.

2. Complementary file check. Our service representatives will promptly perform a file check on your file (typically within a few hours to one business day). If there are any issues - the representative will call and email you to let you know that there is a problem with your order, and they will work with you to resolve it. Please respond promptly, as any delays incurred by file design will affect the final shipping date.

3. Start Production. Once your order passes the file checks, your order is moved to production. We will schedule your order to be produced depending on the production turnaround that you ordered. For example, if you ordered 7 business day production turnaround, your order will ship out 7th business day after the order is moved to production.

4. Shipping. After your print order is printed and finished, it is packaged and shipped according to the shipping speed that you requested.


Additional Notes

Note 1: Production turnaround times do NOT include shipping turnaround times. To learn more about shipping turnaround times, please click here.

Note 2: Our response time for our file check is typically a few business hours, but it can take up to one business day.

Note 3: If your order is time-critical, please contact a service representative, so that he can assist your order smoothly through production.