MGX Copy will be closed on Friday, December 15th for a company event and will unavailable to answer calls. In-store pickups on Thursday must be picked up by 5pm. If you have an urgent need, please contact our customer service department as soon as possible at 1-877-649-5463.
Due to the possibility of shipping delays by UPS and FedEx during the busy holiday season, MGX Copy recommends selecting earlier delivery dates for time sensitive orders. If you have any questions regarding delivery dates, please contact customer service.

Customer Service Representative Position

SUMMARY

Under general direction, performs a variety of tasks relating to customer service and support; coordinate with Prepress and Operations departments on orders; performs related duties as assigned.

POSITION INFORMATION

  • Job Title: Customer Service Representative
  • Department: Service
  • Reports To: Service Manager/Department Head
  • Location: San Diego, CA (Miramar)
  • Status: Full-Time, Non-Exempt (Hourly)

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ensure and provide the highest quality service to all customers.
  • Assisting clients with their projects via phone, email, or in person.
  • Receive and record orders via OMS programs.
  • Preparing files to be print ready.
  • Calculating and sending out job quotes.
  • Generating invoices and taking payments.
  • Managing and checking on the status of print projects.
  • Coordinating with the production department to make sure projects go well.
  • Communicating with clients to make sure that they are taken care of.
  • Perform related duties as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and communicate effectively with co-workers and other departments. The requirements listed below are representative of the knowledge, skill, and/or ability required.

REQUIREMENTS

  • High school diploma or equivalent. College preferred.
  • 2+ years relevant experience.
  • Superior customer service skills.
  • Great communication skills (personable and professional via phone and emails).
  • Working knowledge of how to use computers (browsing the web, Microsoft Office, email).
  • Excellent work attitude.
  • Math and English skills are required. (Know your grammar, spelling, and arithmetic!)
  • Extremely detailed and organized.
  • Ability to focus and process a large amount of work.
  • Ability to deal with constant and stressful situations.
  • Desire to join a small company and help build the team.
  • Desire to be a part of and contribute to our great company culture.

PREFERRED SKILLS

  • Working knowledge of Adobe Acrobat
  • Working knowledge of Adobe Photoshop and InDesign
  • Experience in the printing field.

ABOUT US

We are a small, fun and close-knit company that is rapidly growing and expanding. We are looking to find like-minded, motivated, and driven professionals to join our team. We have a unique corporate culture, and you must enjoy working with other great individuals. We are searching for people who are looking for a career and opportunities for advancement.

APPLY NOW

If you are looking for a challenging career that can be very rewarding, a workplace that values your contributions, and you have a desire to be part of something special, please send an email to careers@mgxcopy.com with a resume, references, and a description about yourself and why you would be a good fit for our company.

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